Please understand and accept that we can’t provide refunds due to technical issues unless you allow us to adequately try to solve them and assist you. If we are unable to resolve your issue within 48 hours, we will provide a refund also if we have 48 hours of downtime. Please contact our live support 24/7 at any time if you need assistance.
Full refunds may only be issued within 72 hours of the purchase date. After 72 hours partial refunds will be processed.
If you paid using credit cards the Refunds are generally processed and funds returned to the debit card on the customer’s bank account within 15 to 20 working days.
However, there are cases in which a refund takes longer to process may up to 90 days. We are not responsible for this time frame and delays. We are not the payment provider just the IPTV service provider.
We will refund completely only the purchase which has been done in less than 72 hours. All other refund requests will be returned partially according to the used period of the subscription.
OTT Ocean support team will contact users in all refund cases.