Dear Valued Customers,
We regret to inform you that our data center is currently experiencing an unexpected outage. As a result, some of our services are temporarily unavailable. We understand the inconvenience this may cause, and we assure you that our dedicated team of engineers is working diligently to resolve the issue and restore normal operations as soon as possible.
The estimated time for complete service restoration is approximately 2-3 days. During this time, our engineers will be working round the clock to rectify the situation and bring our data center back online. We understand the criticality of our services to your operations, and we deeply apologize for any disruption caused.
Furthermore, we would like to clarify that the primary cause of the outage lies within our network infrastructure. Rest assured, our network specialists are actively investigating the root cause and implementing necessary measures to prevent such incidents in the future. We are committed to delivering a reliable and secure service to our valued customers, and we appreciate your patience and understanding during this challenging period.
If you are unable to wait for the estimated restoration time and require immediate access to your service, we understand your concerns. In such cases, we are prepared to assist you with a refund. Please contact our customer support team to initiate the refund process. We guarantee that refunds will be processed within 3 business days from the time of your request.
Once again, we sincerely apologize for any inconvenience caused and assure you that every effort is being made to resolve the issue promptly. We will provide regular updates regarding the progress of the restoration process through our official channels of communication.
If you have any further questions or need assistance, please do not hesitate to reach out to our support team. We value your business and appreciate your understanding in this matter.
Thank you for your patience and continued support.
Sincerely,
OTTOcean